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Guides and answers for running Trexity delivery inside your Shopify store.
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Getting started
Getting started with Trexity
What Trexity is, what happens during install, and the six-step setup checklist.
Setup & configuration
Setting up your locations
Enable stores, set hours and prep time, and manage multi-location pickups.
Setup & configuration
Setting up billing
Add a card, understand per-delivery charges, and download invoices.
Setup & configuration
Batch vs Just-in-time
Pick a fulfillment rhythm: daily batch runs or per-order scheduling.
Setup & configuration
Setting up Local Delivery
Offer Trexity through Shopify Local Delivery with zone-based pricing.
Managing deliveries
Pausing Trexity at checkout
Temporarily stop quoting at checkout for your whole account without losing any of your settings.
Managing deliveries
Printing labels
Print one label or bulk-print a whole batch, plus common troubleshooting.
Managing deliveries
Cancelling deliveries
Cancel one or many deliveries and understand cancellation fees.
Blocks & tracking
Adding the Trexity block to the order page
Add the Trexity panel to your Shopify order details page.
Blocks & tracking
Adding the tracking block
Add a live tracking timeline to your customer order status page.
Managing deliveries
Order tags and delivery statuses
How Trexity tags each order with its delivery state so you can filter and triage from the Shopify orders list.
Blocks & tracking
Customer emails: what we send and when
Which delivery updates your customers receive and when, sent through Shopify's own email templates.
Getting started
How Trexity works
The big-picture map: the lifecycle of a delivery, how everything lives inside Shopify, and how you pay.
Setup & configuration
How Trexity prices deliveries
The two prices in play: what Trexity bills you versus what the customer pays, and how overrides and availability affect each.
Setup & configuration
Rate override rules
Control the customer-facing delivery price with rules: subsidize it, offer free shipping over a threshold, or set a flat rate.
Setup & configuration
Service availability rules
Decide when Trexity appears at checkout, hiding it by order value or delivery rate (replaces the old cost-protection cap).
Managing deliveries
Pausing a location
Turn Trexity off for a single store without affecting the others, and when to use closed days instead.
Setup & configuration
Service levels: Same-day, Next-day, and Direct
What each delivery speed means, when it appears at checkout, and how the service level gets chosen.
Managing deliveries
Changing pickup location, splitting, and merging orders
Reassign, split, or merge order fulfilments in Shopify and let Trexity react, plus batching separate orders into one route.
Managing deliveries
Manual scheduling (Manual Mode)
Take the controls: orders arrive as drafts and you choose the service level and when each one posts to the courier network.
Managing deliveries
Converting from other carriers
Switch a local order that checked out on USPS, UPS, or another carrier over to a Trexity delivery from the order page.
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